Installation maintenance and server Support have been one of Centivo major strengths and we service some of the most complex and most -critical IT infrastructures in the East African region. We have our headquarter in Nairobi Kenya with fully owned subsidiaries in surrounding East African countries.

With over 8 years of experience in East Africa market, we are well conversant with the corporate IT services deployment and management in addition we are more  experienced and enjoy necessary resources and skills  that rapidly fully deliver services as per the SLA with Client .

Our Support Services Department has systems in place for Service Desk Management, Help Desk/Call Centre Management, which includes; problem tracking, ticket handling and solution provision as per Service Level Agreements (SLA) preventive maintenance alerting and scheduling procedure. The field Engineers are equipped with direct telephones for communication to enable them to communicate with Head Office while in the field and to direct them effectively to answer the next service request in case or any. This ensures speedy response to all customer calls and especially to those customers requiring mission-critical and off-hours service. We offer different support coverage levels to both Public, private and non-governmental organization across east Africa.

We know how badly your business is affected when your server is down and hence we believe in timely delivery of services and use of original products when it comes to replacement of damaged products. Try us and see the difference. Centivo Technology the premium ICT service provider globally